Gains.com – Frequently Asked Questions (FAQs)
Welcome to the Gains FAQ! Whether you’re new or a regular player, here are the most commonly asked questions across our platform — with quick, helpful answers.
General Platform Questions
What is Gains.com?
A next-gen U.S.-based social sweepstakes casino where you can play with Gold Coins for fun or Sweeps Coins for a chance to win real prizes — no purchase necessary.
Is Gains legal?
Yes! We operate under a sweepstakes model that is legal in most U.S. states. However, some states are restricted.
What states are restricted?
We do not currently allow access from: Connecticut, Idaho, Michigan, Nevada, New Jersey, Washington,
💰 Coins, Bonuses & Playthrough
What are Gold Coins and Sweeps Coins?
Gold Coins (GC): Used for entertainment only and have no cash value.
Sweeps Coins (SC): Can be used to win real prizes after meeting playthrough requirements.
How do I get more Sweeps Coins?
You can earn SC through bonuses, promotions, creator drops, AMOE mail-ins, and as a bonus with GC purchases.
What is the playthrough requirement?
You must wager 1x your SC balance before your coins become eligible for redemption.
🛒 Payments & Redemptions
What payment methods are accepted?
We accept Apple Pay, Google Pay, Visa, Mastercard (AMEX coming soon), and crypto (BTC, SOL, USDC, USDT).
How do I redeem prizes?
Once your SC becomes eligible, you can redeem via:
Instant bank transfer to debit card (small fee)
ACH transfer (no fee)
Crypto (in the same asset you deposited)
🔐 Security & Verification
Do I need to verify my identity?
Yes — KYC is required before redeeming any prizes. You can start verification by clicking the Redeem button.
What if I lose access to my 2FA or email?
Email support@gains.com with your name, email, and a photo of your ID used during verification.
💎 VIP Program
How does the VIP program work?
You earn VIP status based on total gameplay. Higher tiers unlock perks like rakeback, claim boosts, bonuses, VIP support, and more.
What is rakeback?
It’s a percentage of your wagers returned to you. Claim it anytime on the VIP Program page.
When do I get my VIP bonus?
Monthly bonuses are given randomly, typically in the first week of each month. Elite players also receive weekly bonuses.