How to Recover Your Gains Account
If you're locked out of your Gains account, we’re here to help — but to ensure the security of our players, we can only recover verified accounts through a secure process.
🔐 Who Can Recover an Account?
We can only assist with account recovery if:
Your account has already been verified through our KYC (Know Your Customer) process
You can provide the same information used during verification
This ensures your account stays safe and cannot be accessed by anyone else.
🛠️ How to Start the Recovery Process
To begin the recovery process, please send an email to:
Include the following information exactly as you submitted it during verification:
First and last name
Email address used to register the account
Phone number on file (if applicable)
A clear photo of the government-issued ID used during your original verification
The photo must be:
In color
Undamaged and readable
Fully visible (no cropping or obstructions)
⏳ What Happens Next?
Our support team will review your request and compare the information against our verification records. Once confirmed, we’ll send further instructions to regain access to your account.
⚠️ Reminder
For your security, we cannot assist with recovery unless we can verify your identity. If you never completed KYC, we will not be able to restore the account.