How to Recover Your Gains Account
If you're locked out of your Gains account, we're here to help. To keep our players safe, we can only recover verified accounts through a secure process.
🔐 Who Can Recover an Account?
We can only assist with account recovery if:
Your account has already been verified through our KYC (Know Your Customer) process
You can provide the same information used during verification
This ensures your account stays safe and cannot be accessed by anyone else.
🛠️ How to Start the Recovery Process
To begin, email us at:
Include the following, exactly as you submitted it during verification, so we can match it against our records:
First and last name
Email address used to register the account
Phone number on file (if applicable)
Please do not email photos of your government-issued ID or other documents. We verify your identity by matching the details above against your account, and our team will reach out if anything further is needed.
⏳ What Happens Next?
Our support team will review your request and compare the information against our verification records. Once confirmed, we'll send next steps to help you regain access to your account.
⚠️ Reminder
For your security, we can only help once we have verified your identity. If you never completed KYC, we will not be able to restore the account.