If your account has been closed or restricted, we understand that's frustrating. Here's what it generally means and how to reach us.

An account may be closed or restricted when activity falls outside our eligibility rules or our Terms of Service — for example, accessing Gains from a restricted location, not meeting our eligibility or age requirements, holding or using more than one account, or other activity that violates our Terms of Service or applicable law.

For security and compliance reasons, we don't share the specific details of how these determinations are made.

How any remaining balance is handled depends on the situation and our Terms of Service. If you hold eligible, fully verified Sweeps Coins prizes and your account is otherwise in good standing, our team will explain the options available to you.