Short answer: all purchases on Gains are final. We don't offer refunds on completed purchases, whether Gold Coins or Gains Shop merchandise.
When a purchase fully completes, your coins are delivered to your account automatically: Gold Coins with any Sweeps Coins bonus, or the free Sweeps Coins included with a Gains Shop merchandise purchase. Because you receive everything the moment the purchase goes through, a completed purchase can't be reversed — the same way a digital product is final once it's delivered.
Two things worth knowing:
Sweeps Coins are always free. You never pay for Sweeps Coins, so there's nothing to refund there. A purchase only ever covers Gold Coins or, in Merch Mode states, physical Gains merchandise. The Sweeps Coins that come with either are free.
There's no rush to use them. Your Gold Coins stay in your account until you're ready to play — a purchase is never "use it or lose it."
Charged but your coins didn't arrive?
That's a delivery question, not a refund — and in almost every case your money is safe. Usually the purchase didn't finish on our end, so no completed charge ever went through, and a pending hold simply drops off on its own. See I Was Charged But Didn't Receive My Coins for the exact situation you're seeing.
A charge you don't recognize, or a double charge
If you see a charge you didn't make, or you were billed more than once for the same purchase, contact us right away. We'll investigate and make right anything that isn't correct. Include the date, time, amount, and a screenshot of the charge so we can find it quickly.
📦 Merchandise orders
Gains merchandise is made to order, so all merchandise sales are final. Orders cannot be canceled or changed once placed, and we cannot accept returns or offer refunds for size, fit, or change of mind. If an item arrives damaged, misprinted, or incorrect, contact us through the Messenger with your GA order number and a photo and we will make it right. See All Merchandise Sales Are Final.
"Buy Now, Pay Later" and cash advances
Services like Klarna, Affirm, and cash-advance products are not accepted on Gains.com. If a purchase is made with one, it will be refunded in full and any winnings generated from it removed. See Supported Payment Methods for what we do accept.
Before you dispute a charge with your bank
If something's wrong with a purchase, please contact us first — we can almost always sort it out faster than a bank dispute can. Opening a dispute on a valid purchase may place your account on hold while we review the activity, which can pause your play and any pending redemptions.
Refunds are handled under our Terms of Service and Sweepstakes Rules. Purchases are non-refundable except where a refund is required by applicable law.