At Gains.com, we're committed to a fun, secure, and responsible gaming experience. If you'd like to step back from play, you have built-in tools to do it — a short Timeout or a longer Self-Exclusion. You can set either one yourself from Settings → Self-Exclusion (gains.com/settings/self-exclusion), and all requests are handled with the highest degree of confidentiality.
Timeout (Break in Play)
A Timeout is a short break. You can choose 24 hours, 48 hours, 7 days, 30 days, 60 days, or 90 days. During a Timeout:
Most actions on the site are restricted, and you won't be able to play.
You can still log in and redeem any remaining balance, as long as all playthrough requirements have been met.
Your account unlocks automatically once your chosen period ends — it can't be unlocked early.
To start one: log in, go to Settings → Self-Exclusion, select Request Break in Play, and choose your period.
Self-Exclusion
If you feel you may be at risk of developing a social gaming problem — or believe you currently have one — Self-Exclusion prevents you from participating in Gains.com sweepstakes for a longer, set period: 6 months, 1 year, 2 years, 3 years, 5 years, or indefinitely.
Your account is suspended from gameplay for the full period you choose.
You won't be able to access casino games or take part in sweepstakes contests.
Your account unlocks automatically only after the exclusion period ends.
To start one: log in, go to Settings → Self-Exclusion, select Request Self Exclusion, and choose your period.
Want to close your account instead?
A Timeout and Self-Exclusion both pause your account and then unlock automatically. If you'd prefer to close your account permanently, see How to Close Your Account.
Need help?
If you or someone you know is experiencing problems related to gaming, we encourage you to seek support. A helpful resource is Gaming Addicts Anonymous.