Availability on Gains is based on your physical location, and location checks run in real time. Location sharing is needed for Sweeps Coins play, purchases, Daily Claims, and Gains Shop checkout. If you see a region message, work through the situations below.
📍 You're in an allowed state but still see the message
This usually means your device isn't sharing a precise enough location, so the check can't confirm where you are. Try these in order:
Allow location access. When your browser or the app asks to use your location, choose Allow. If you previously declined, enable it in your browser's site settings for Gains.com.
On iPhone, share your device location in the app first. Go to Account, then Location, and turn on Share Device Location. If the message still appears, open Settings, then Privacy & Security, then Location Services, select the Gains app or your browser, allow location access, and turn on Precise Location.
On Android, open Settings, then Location, make sure Location is on, and allow location access for your browser or the Gains app.
Turn off any VPN or proxy, then refresh the page or reopen the app.
On a desktop computer, location can be less precise. If the message persists, try logging in from your phone with location sharing on.
After changing a setting, refresh the page or log out and back in so the location check runs again.
🎮 One specific game says it's unavailable
Some game providers restrict their own games in certain states, even where Gains itself is fully available. If a single game shows a region message but other games work normally, that restriction comes from the game's provider, not from your account, and we aren't able to override it. The rest of the library is unaffected, and provider availability can change over time.
🪙 Your state has a different mode
If you're physically located in a Gold Coins only or restricted state, the message is correct and required by state law. If you're in a Merch Mode state, the app is a single currency experience with Sweeps Coins only: there are no Gold Coins, and purchases happen in the Gains Shop. That is expected, not an error. See Restricted Regions - State Availability and Gold Coins Only Mode for the current state list.
💬 Still stuck?
If you've tried the steps above and you're sure you're in an allowed state, reach out to us in the Messenger and we'll take a look.