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Why Didn't I Get My Referral Bonus?

How to tell whether a referral qualifies, the difference between Pending and Completed, and why referral SC may be credited but not yet redeemable.

Referred a friend but don't see your reward yet? Here's how to check. For how the program works and what you earn, see Referral Program.


Make sure the referral qualifies

For both of you to be rewarded, all three have to be true:

  • Your friend signed up using your referral link.

  • They're a brand-new user with no prior Gains account.

  • They've purchased at least $100 in Gold Coin packages.

If any one of these isn't met yet, the reward won't release.


Pending vs. Completed

Your Referrals dashboard shows each referral as Pending (your friend signed up, but the conditions aren't all met yet — most often the $100 purchase) or Completed (all conditions met and the reward applied). A Pending referral isn't lost — it completes as soon as the remaining condition is met.


Credited but not redeemable yet?

Referral bonus SC carries a 2× playthrough requirement before it can be redeemed — so it may already be in your balance, just locked until you've played through it. See Playthrough Requirement.


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