The fastest way to reach us is to chat with Max, our AI assistant. Tap the chat icon to open Max. Max can help with most things instantly, and if you still need a person, just say so and your conversation goes straight to our support team. There is no need to email or start over.
What helps us help you faster
When you reach out, it helps to include:
Your Gains.com username
The email linked to your account
A short description of your issue (for example payments, promotions, account access, or gameplay)
Any screenshots or error messages, if relevant
Response time
We aim to reply to every request within 24 hours, and it is usually sooner.
Prefer email?
If you cannot use the chat, email support@gains.com from the address linked to your account.