Email us at: support@gains.com
To receive the best support, please make sure you email us from the same email address linked to your Gains.com account. This helps us quickly verify your account and resolve your issue faster.
Why is live chat unavailable?
We’re currently in beta and experiencing a massive influx of new users. To ensure we can provide high-quality support, we’ve temporarily disabled live chat during this period.
What to include in your email
To help us assist you quickly, please include:
Your Gains.com username
The email address linked to your account (if you are emailing from a different address)
A short description of your issue (e.g., payments, promotions, account access, gameplay)
Any screenshots or error messages, if relevant
Response time
Our team reviews all support requests in the order they are received, and we’ll get back to you as soon as possible.